PRIVACY POLICY

Last Updated: 28th July 2025

1. COLLECTION OF INFORMATION

1.1 Personal Information

  • Name, contact number, gender, date & place of birth
  • Religious preferences
  • User communication and personalization data

1.2 Device & Technical Information

  • IP address, device type, OS, browser
  • Mobile OS, device ID, app version
  • Cookies and similar technologies

1.3 Usage Information

  • App activity, engagement, referrals
  • Contacts (with consent), crash logs

1.4 Payment Data

We do not store any card or payment data. Transactions are handled securely by Razorpay and Easebuzz.

2. PURPOSE OF DATA COLLECTION

  • Deliver personalized spiritual services
  • Book temples and pilgrimages
  • Send alerts, promotions, updates
  • Improve platform & user experience
  • Conduct marketing & analytics
  • Comply with laws & regulations

3. COOKIES & TRACKING

We use cookies for session tracking, personalization, and displaying ads via Google/Meta. You can manage cookies via browser settings.

4. THIRD-PARTY INTEGRATIONS

  • Google Analytics
  • Facebook Pixel
  • Firebase
  • Razorpay, Easebuzz (payments)

No identifiable data is shared without user consent.

5. USER RIGHTS

  • Delete account via app
  • Withdraw consent by contacting us
  • Correct/update data via app or email

6. DATA RETENTION

Data is retained as long as needed for service or law. Some data may remain post-deletion for compliance.

7. DATA SECURITY

  • Encryption
  • Access controls
  • Secure APIs

Data is hosted on AWS & GCP under applicable laws.

8. SHARING OF INFORMATION

  • We do not sell user data
  • We may share anonymized data with analytics providers
  • Disclosure only in case of law, fraud or M&A

9. INTERNATIONAL DATA TRANSFERS

By using the platform, you consent to global data transfers as per this policy.

10. REGULATORY COMPLIANCE

  • Information Technology Act, 2000
  • DPDP Act (when enforced)
  • GDPR for international users

11. GRIEVANCE REDRESSAL

Grievance Officer: Abhinav Chanda

Email: grievance@instadham.com

Phone: +91 81790 98254

Acknowledgement within 72 hrs, resolution within 30 days.

12. CONTACT FOR PRIVACY QUERIES

Email us at legal@instadham.com

13. CHANGES TO THIS POLICY

We may revise this policy and update the date above. Significant changes will be notified on the platform.

By continuing to use our services, you accept the updated terms.